LONG STORY SHORT

My Care Mate is an health app that helps patients to remember every step of their therapies whether these are pills, medicaments, physiotherapy activities or medical appointments.

PROJECT INFO

Year: 2016
Role: UX UI Student
Tasks: User Research / Prototyping / UI Development
Where: Fastweb Digital Academy

Pictures from the workshop held @Fastweb Digital Academy

01.

REVERSE PSYCHOLOGY CONCEPTS

We approached this topic by applying reverse psychology concepts: we decided to link the app to a real person, the one that normally takes care of the user. Why? First of all, we wanted to switch the traditional roles between the User and the Avatar (normally either the user is the avatar or the avatar is an individual that the user takes care of - es: Tamagochi). In fact, this time is the Avatar that takes care of the User. Second of all, to have a fun side integrated in the app.

02.

USERS + USER FLOW

03.

CHARACTERS & NOTIFICATIONS

The fact that the app is linked to a real person who cares about the user's health, brings him/her in a mindset where they don’t want to disappoint this person, so they are more likely to follow the therapy.  The fun side of the app has been appreciated by most users, which found that building avatars of their relatives was not only fun, but it turned out to be an interesting solution to bond with the app and to use it properly.

Standard alarm notification that reminds the user
that is time to take his pills. The notification shows the person
the user decided to have as CareMate (a wife in this case)

After 15 minutes, another notification message 
is set to check if the user took the pill. This is supposed to work
also as reminder for the user, in case he didn't take the pill

Considering that users have to insert how many pills
are cointained in the blister, this alert is a check to make sure
the users actually took all the pills they were supposed to take

If the answer to the previous notification is incorrect, then a message
is sent to the person chosen by the user, that will be notified that
the user didn't follow correctly the theraphy.

04.

THE PROTOTYPE

The app in itself is very simple: it allows the users to note down their therapies whether those are pharmacological terapies (pills), physiotherapeutic excercises, appointments (exams, doctors' visits...) or a mix between these three cases. 
Once the theraphy is set, the user can see all the steps he/she has to follow day by day, for all the stated period. Of course,  push notification are activated to remind the user what he / she has to do and this is the very moment where the whole concept of reverse psychology is applied.